Service Rates

Effective April 1, 2006

Standard Service - Monday thru Friday (non-holiday) between 8 am and 5 pm.

Scheduled Onsite Maintenance - $95 / hr.  Charged in 15 minute increments. 60 minute minimum charge ($48).

Remote Service - $75 / hr.  15 minute increments.  Initial setup and test required. May require hardware purchase.

Phone Support - $50 / hr. 15 minute increments. Only available to existing customers.

Unscheduled Service

Emergency Response Charge - $40. Charged for unscheduled onsite service outside normal hours or support immediate response requiring rescheduling of other customers. 1 hour minimum  onsite maintenance charge applies.

Prepaid Service - Entry level priority support.

$85 / hr. Requires pre-purchase of 10 hours of service.

Priority response during normal business hours included . No emergency response charge.

Remote service charged as 75% actual time. (rounded to 15 minute increment)

Technical Support by phone charged as 50% actual time. (rounded to 15 minute increment)

Virtual IT Department - All inclusive* flat fee support billed on a quarterly basis.

Rate is customized to the scope and complexity of your IT requirements.

Call for free inspection and quote.

 *Note: Covers equipment existing at start of service quarter and new equipment purchased from Value Logic. Rate reevaluated each quarter to cover additional equipment.

 Make us part of your team!